Channel D Blog

Dr. Michael Sernik
May 09, 2019
To ensure the perfect phone call every time, use a Telephone Checklist.
Dr. Michael Sernik
February 25, 2019
If you were to ask every new patient how they heard about your practice, you’ll find that a significant number will have come from a friend’s recom
Dr. Michael Sernik
January 06, 2019
My patient Janet is a single mother of 3. She worked night shift as a nurse in the local hospital.
Dr. Michael Sernik
December 14, 2018
When we chart a patient in the standard way, we can be inadvertently creating problems.
Dr. Michael Sernik
October 26, 2018
My local greengrocer was struggling. A new supermarket had opened in the area and was undercutting his business.
Dr. Michael Sernik
September 06, 2018
When dentists lose patients they usually put it down to “that’s life”, or “you can’t win them all” type excuses.
Dr. Brett Taylor
August 28, 2018
Admit it: you like being right don’t you? It’s human nature.
August 19, 2018
Losing patients hurts. Losing them because we inadvertently contributed to them not returning is excruciating.
Dr. Michael Sernik
August 04, 2018
Perfection can never be achieved, but by continually seeking it, we might reach excellence.
Dr. Brett Taylor
July 26, 2018
Has a patient ever said that to you? I remember the first time it happened to me. It was over 25 years ago, and I’m still scarred by it.
July 14, 2018
Picture this scenario. I feel like I’m getting on very well with my patient. We seem to like each other.
July 09, 2018
Imagine this scenario: Dentist: So, what can I do for you today? Patient: I’ve got a broken tooth.