Channel D Blog

To ensure the perfect phone call every time, use a Telephone Checklist.

If you were to ask every new patient how they heard about your practice, you’ll find that a significant number will have come from a friend’s recom

My patient Janet is a single mother of 3. She worked night shift as a nurse in the local hospital.

When we chart a patient in the standard way, we can be inadvertently creating problems.

My local greengrocer was struggling. A new supermarket had opened in the area and was undercutting his business.

When dentists lose patients they usually put it down to “that’s life”, or “you can’t win them all” type excuses.

Admit it: you like being right don’t you? It’s human nature.

Losing patients hurts. Losing them because we inadvertently contributed to them not returning is excruciating.

Perfection can never be achieved, but by continually seeking it, we might reach excellence.

Has a patient ever said that to you? I remember the first time it happened to me. It was over 25 years ago, and I’m still scarred by it.

Picture this scenario. I feel like I’m getting on very well with my patient. We seem to like each other.

Imagine this scenario: Dentist: So, what can I do for you today? Patient: I’ve got a broken tooth.